Frequently Asked Questions

If you've ever seen the Crystal Maze you might have the right idea. An escape room is a real-world, physical game featuring challenges, riddles, and mysteries to solve within a time limit. Working as a team, you need to complete your given mission before your time is up!

Our games are an immersive environments that drop you right into the heart of the story. These are fully themed and the game takes place in and around the room. Our mobile games are still 60 minute experiences but these are contained within a themed box e.g. a pirate chest or a wooden shipping crate. The game doesn't use any of the external environment and everything you need is in or on the box. Our mobile games take place in a specifically created space rather than a fully themed room. This is why our mobile games are less expensive. We can also bring our mobile games to you. If this is something you'd be interested in, contact us and we can discuss it further.

None of our escape games require you to be locked in. You are free to leave the room at any point but be aware, the timer will continue to tick....

Escape Coalville is located within the Belvoir Shopping Centre and is easily accessible from the M1 and A42. The centre has ample parking and is a stone's throw from us. You can also access Coalville from surrounding areas by bus.

There is ample parking situated right by us. The Belvoir Shopping centre parking is in operation 24 hours a day, 7 days per week. You can find more details on the Find Us tab at the top of the page.

We welcome players of all ages but if you are under the age of 14 you must have an adult in there with you. Our games don't contain any inappropriate imagery and one of our games, The Lost Dinosaur, is specifically designed for children!

Escape rooms are a very active experience and might require you to crawl or fit into smaller spaces. Therefore, we advise you wear something comfortable, particularly on your feet.

We ask groups to arrive 15 minutes before their game time. This will be highlighted in your pre-game email. This is so we can get your game started on time. As you can imagine, some days have many games booked in so we need to keep to time as much as we can. Arriving early means you can use the toilet, chat with your Games Master and be ready to play.

Don't panic, it happens to all of us. The most important thing you can do is to let us know. You can ring us on 01530 587273. We will do everything we can to fit you in but on some occasions it may not be feasible. If we can, it may mean that we have to reduce the time you have in the room.

We have lockers in reception that can be used to store away any items you don't want to take into the room. These are left at your own risk. We do not expect you to place phones or watches in these lockers but we do ask that these items are not used in the game.

Yes, we allow you to take belongings into the room but these are not allowed to be used in the game. If you do need to use your phone you are able to exit the room to do so. Any use of a mobile phone in any of our games could result in the game ending prematurely

JM's office is designed to be as accessible as possible. While most of the game is easily accessible, there is a point in which at least one person will need to crawl. The ground floor of the building has good access for wheelchairs with the upper floor (which houses our mobile games), accessible by a wide flight of stairs with a hand rail.

Our games are designed for 2-6 players.

Pricing varies depending on the experience you book. Our mobile games (The Lost Dinosaur, Blackbeard's Last Battle and The Egyptian Enigma) are less expensive than JMs Office. This is due to the style of the game. All prices can be found under the Book Your Game tab at the top of the page.

There may be occasions where we have some last minute availability but to guarantee your game time it is best to book online here. If you can't find a slot online, you can ring us on 01530 587273

We are open Monday-Friday 9.00am-11pm. Our last game is 9:15pm

Yes, no problem at all. As long as you don't exceed our group of 6 we are more than happy to add an extra player. If you let us know in advance we can make a note on your booking so your Games Master can get everything sorted before your game.

The easiest way is to book online. but we are able to take a booking from you over the phone on 01530 587273 or by calling into the escape room.

No, your booking is for the number of people you pay for. We don't add anyone else to your booking unless you ask us to.

Yes, we have a toilet that can be used by guests.

We can issue a full refund with one week’s notice of cancellation and a 50% refund with 48 hours’ notice. We will happily reschedule, our best advice is to contact us.

No alcohol is allowed on our premises. If any team member is suspected to be under the influence of alcohol or drugs they may be refused entry or ejected from the game and no refund will be given. We want everybody to enjoy themselves safely and this could prevent this from happening.

Our game start times are staggered in order that groups don't meet each other. Under current guidelines, groups are required to wear masks when onsite and during their game. Players are also asked to sanities upon arrival and departure and each game is sanitised as part of our reset procedure. As a company, we will keep a record of players for track and trace purposes.

Our Games Masters are watching and listening throughout your game. They will help as little or as much as you need using the room's clue system.

You need to bring yourselves and your best game face! Other than that, reading glasses might be useful if you wear them.

Your experience with us will last between 75-90 minutes including your briefing, game and debrief.

We want to make your experience at Escape Coalville the best we can. Therefore, when you ring, a Gams Master may be running another group's game and are unable to answer the phone immediately. Feel free to contact us online if you can't get hold of anyone.

Your name, email address and telephone number will not get passed to anybody else. We do not sell your details on. At the end of the event we will ask if you would like your picture taken as a group so we can use this for our marketing material. This often includes uploading to Facebook and/or Instagram. We will be happy to supply you the images we take. If you do not want appearing online, you only need to let us know. There is also no obligation for a group picture at the end of the game

Yes. Gift vouchers can be found on our Book Your Game page. These can be bought for a specific group of people through a combination you require. Gift vouchers do not expire. At present, they have to be redeemed over the phone but we are currently working on them being redeemed online.

Yes. We have some ways of being able to help celebrate that special occasion. We've seen birthdays celebrated and one of our games has even seen a proposal! Contact us about your special event and we can discuss what we might be able to do to help.

There are several hotels within or close to Coalville. The town has the Halfway Hotel and Hermitage Park Hotel with a Travelodge 4.5 miles away.

The gift vouchers can be used to purchase anything at Escape Coalville except for any our online experiences. Please contact us to redeem your voucher. They can be used as part or complete payment. We are working on making vouchers redeemable online.

Yes, our gift vouchers are valid for a year from date of issue.

At present this has to be done by getting in contact with us via phone on 01530 587273 or at the contact us section of the website.

Gift vouchers will be sent to the email address you have provided at the time of booking.

We aim to get vouchers out to you asap. On occasion it may take up to 48 hours.

Great news! The game works through the Roamr app and requires you to set it up on your mobile phone. The FAQs for the app can be found here.