Frequently Asked Questions

If you've ever seen the Crystal Maze you might have the right idea. An escape room is a real-world, physical game featuring challenges, riddles, and mysteries to solve within a time limit. Working as a team, you need to complete your given mission before your time is up!

None of our escape games require you to be locked in but if you play Heist we do lock the door and give you an emergency escape. If you would prefer that we didn't do this then please let us know. You are free to leave the room at any point but be aware, the timer will continue to tick....

Escape Coalville is located within the Belvoir Shopping Centre and is easily accessible from the M1 and A42. The centre has ample parking and is a stone's throw from us. You can also access Coalville from surrounding areas by bus. We have two locations within Coalville. The first is in the Belvoir Shopping Centre which holds JM's Office, The Coal Mine and Jasper's Jingless Christmas. The second is at The Marlene Reid Centre which hold Jane Doe, Heist and The Magician's Apprentice.

There is ample parking situated right by us. The Belvoir Shopping centre parking is in operation 24 hours a day, 7 days per week. You can find more details on the Find Us tab at the top of the page. If you are visiting us for The Magician's Apprentice, Heist or axe throwing, there is some parking at the Marlene Reid Centre

We welcome players of all ages but if you are under the age of 14 you must have an adult on site with you. Our games don't contain any inappropriate imagery or theme. There is no minimum age limit to come and play our games. If you are axe throwing, children aged 10 and over can participate as long as an adult is with them.

Escape rooms and axe throwing are both very active experiences. An escape room might require you to crawl or fit into smaller spaces. Therefore, we advise you wear something comfortable, particularly on your feet. If you are axe throwing, you need to wear closed toed shoes.

We ask groups to arrive 15 minutes before their game time. This will be highlighted in your pre-game email. This is so we can get your game started on time. As you can imagine, some days have many games booked in so we need to keep to time as much as we can. Arriving early means you can use the toilet, chat with your Games Master and be ready to play.

Don't panic, it happens to all of us. The most important thing you can do is to let us know. You can ring us on 01530 587273. We will do everything we can to fit you in but on some occasions it may not be feasible. If we can, it may mean that we have to reduce the time you have in the room.

We have lockers at our Belvoir Shopping Centre venue that can be used to store away any items you don't want to take into the room. These are left at your own risk. For most games we do not expect you to place phones or watches in these lockers but we do ask that these items are not used in the game. The only exception is for The Coal Mine where we request any smart watches that light up need to be turned off or put away so as to not ruin the experience. Other than this game, you are more than welcome to take your belongings into any game. We ask that you just keep your phone in your bag.

Yes, we allow you to take belongings into the room but these are not allowed to be used in the game. If you do need to use your phone you are able to exit the room to do so. Any use of a mobile phone in any of our games could result in the game ending prematurely

JM's office is designed to be as accessible as possible. While most of the game is easily accessible, there is a point in which at least one person will need to crawl. The Coal Mine is played entirely in the dark. While access is on the ground floor, there is some areas that require crawling. The ground floor of our Belvoir Shopping Centre of the building has good access for wheelchairs with the upper floor (which house Jasper's Jingless Christmas), accessible by a wide flight of stairs with a hand rail. Our Marlene Reid Centre venue is also on the ground floor. The Magician's Apprentice is accessible by wheelchair but part of the game does require access through a narrower gap. A wheelchair may not fit through this depending on it's size. Heist is played in a much smaller space. It is accessible on the ground floor but is not large enough for a wheelchair. Jane Doe is in the rear of an old ambulance. There is ramped entry but the smaller space means there isn't enough space for a wheelchair. If you have any questions, please do not hesitate to get in touch.

Our games are designed for 2-6 players. Jane Doe and Heist are a maximum of 4 players due to the size of the space. Axe throwing allows for up to groups of 8 at a time.

Pricing varies depending the number of players there are in a group. All prices can be found under the Book Your Game tab at the top of the page.

There may be occasions where we have some last minute availability but to guarantee your game time it is best to book online here. If you can't find a slot online, you can ring us on 01530 587273

We are open Monday-Friday 9.00am-11pm. Our last game is 9:15pm. Axe throwing will be open to the public Friday - Sunday 12pm-10pm. In addition to this ,we will also be offering club nights and special events.

Yes, no problem at all. As long as you don't exceed our group of 6 we are more than happy to add an extra player. If you let us know in advance we can make a note on your booking so your Games Master can get everything sorted before your game.

The easiest way is to book online. but we are able to take a booking from you over the phone on 01530 587273 or by calling into the escape room.

With our escape rooms, your booking is for the number of people you pay for. We don't add anyone else to your booking unless you ask us to. Axe throwing uses a "social throw" structure. This means that you can be in groups of up to 8 people but we cannot guarantee you will have the lane to yourself. No matter what, you will have an expert with you for the full 90 minutes to help improve your throwing.

Yes, we have a toilet that can be used by guests.

We require 24 hours notice for a cancellation or reschedule. Any time shorter than this may result in the loss of your booking without refund.

No alcohol is allowed on our premises. If any team member is suspected to be under the influence of alcohol or drugs they may be refused entry or ejected from the game and no refund will be given. This also relates to axe throwing. We want everybody to enjoy themselves safely and this could prevent this from happening. We do offer a range of snacks and drinks at our Marlene Reid venue that you can enjoy.

In our escape rooms, our Gamesmasters are watching and listening throughout your game. They will help as little or as much as you need using the room's clue system. Your axe throwing experience is with an expert coach who will help you to improve throughout your session.

You need to bring yourselves and your best game face! Other than that, reading glasses might be useful if you wear them.

Your experience with us will last between 75-90minutes including your briefing, game and debrief.

We want to make your experience at Escape Coalville the best we can. Therefore, when you ring, a Games Master or throwing coach may be running another group's session and are unable to answer the phone immediately. Feel free to contact us online if you can't get hold of anyone or head over to our Facebook page and send us a message. We endeavour to return any missed calls within 24 hours. Equally, feel free to send us a message via our Whatsapp.

Your name, email address and telephone number will not get passed to anybody else. We do not sell your details on. At the end of the event we will ask if you would like your picture taken as a group. This is then uploaded to Facebook and/or Instagram. The photo is also emailed to your following your visit. If you do not want it appearing online, you only need to let us know. There is also no obligation for a group picture at the end of the game

Yes. Gift vouchers can be found on our Book Your Game page. These can be bought for a specific group of people through a combination you require. Gift vouchers expire after one year. These can be redeemed online or by contacting us by phone and email. Gift vouchers are valid for Escape Coalville and Axecape Coalville.

Yes. We have some ways of being able to help celebrate that special occasion. We've seen birthdays celebrated and one of our games has even seen a proposal! Contact us about your special event and we can discuss what we might be able to do to help.

There are several hotels within or close to Coalville. The town has the Halfway Hotel and Hermitage Park Hotel with a Travelodge 4.5 miles away.

The gift vouchers can be used to purchase anything at games and axe throwing at Escape Coalville and Axcape Coalville . You can use your vouchers online to book for games and make full or part payment. Alternatively, please contact us to redeem your voucher.

Yes, our gift vouchers are valid for a year from date of issue.

You can do this online through our booking system. Alternatively, you can by get in contact with us via phone on 01530 587273 or at the contact us section of the website.

Gift vouchers will be sent to the email address you have provided at the time of booking.

We aim to get vouchers out to you asap. On occasion it may take up to 48 hours.

Yes, we have two sites for our games. The first is in the Belvoir Shopping Centre where we hold JM's Office, The Coal Mine and Jasper's Jingless Christmas. The second venue is at the Marlene Reid Centre where you can play Jane Doe, Heist and The Magician's Apprentice. Marlene Reid's address is 85 Belvoir Rd, Coalville LE67 3PH. You'll find the car park behind the main building. What three words:///mouse.oppose.talked

Participants for our main axe throwing experience must be aged 10 and above. Those below 18 must be accompanied by an adult.

We do not allow alcohol on the premises. Anyone who attends an axe throwing session and is intoxicated will be refused entry. There are now refunds or rescheduling allowed in this case.

Axe throwing is a very social sport. Our lane can hold up to 8 people which allows 2 people to throw at the same time. Due to this, you may find that other people will be part of the same session as yourselves. Our throwing coach will make sure you have ample opportunity to throw and improve your technique.

As well as being open to the public, Axecape Coalville will also offer nights for members. Memberships are available to anyone and will give access to the lanes on set club nights. We can cater for midweek bookings, but please contact us and we will try to accommodate as much as we can.

We offer corporate bookings for our escape rooms, axe throwing or both! We can even offer food. Please get in touch with us so we can put together your bespoke package.

Your 90 minute experience is led by an axe throwing coach. They will take you through the health and safety aspects and then teach you and help you improve your throwing technique. They will stay with you throughout your time with us. If there is time, they may also help you learn trick shots as well as play games. Each session is different and tailored to your groups needs.